So there you go. To test if the proposed solution is viable, they run experiments (the operational tests) with a small set of customers. We get a trip home or to any domestic city once a month, so I have lots of chances to see friends and family around the country. Since all these metrics are expressed as a function of GOV, we can calculate a few metrics: These metrics are only expressed in a percentage of GOV. When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. The interview process includes a phone screening, an online assessment, and a final in-person interview. In my current role in the restaurant industry, I have developed great skills in keeping track of multiple customers and their orders. Shaving off minutes compounds across the whole fleet, raising income for Dashers and making DoorDash more efficient and profitable. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. Thats a natural part of our business, so its important to communicate and make sure everyone plans for those events. May 2, 2021 0. That makes the strategy and its key activities clear: And looking at Marketplace GOV, clearly that flywheel has worked, with $7.3 billion in in GOV in Q3 2020 alone. Food delivery is a low margin business, and besides brand you could argue theres not much differentiation between two delivery services they pick up food from a merchant and deliver it to a consumer. + Read More. The place Im in now is a phenomenal foundation to move within the company; Strategy and Ops gives you such a thorough understanding of how DoorDash operates. The image below shows that the economics of a single order can look like. This is the gist of how pricing on DoorDash works. Finally, I also write a weekly newsletter on Substack where I share the lessons learned from all the start-up that I come across. Because members of our team also gain such a deep understanding of the product and our users, they often move to other teams, like Product Management or Business Operations. Organization is key, and I need to be able to focus on a specific issue rather than getting dizzy from the whole picture. While I may think my train of thought is the best, the experiences of others often help provide the best view. Contribution Profit (CP) is around 58% of GOV for the following years. Inclusive Leadership Thanks in advance for the help #doordash #interview #doordashinterview #operations #ops #product #tech #pm #strategy Data is a real-time snapshot *Data is delayed at least 15 minutes. Answer Question The average order value has fluctuated within a narrow band, between $29.90 and $31.20. I was drawn to apply at Doordash because of this. This is where their technology platform comes into play. Bain & Company About. How can we solve it? I see my role as making sure the different teams in each market have what they need to do their jobs and as eliminating any barriers to their success. Ive also learned to look at every conversation from the other side. Your platform becomes intelligent. I can provide detailed insights. The lower density of suburban areas turns out to be an advantage, because of less traffic and better parking. Within this process, there are typically four scenarios where S&O and research can partner: This is where researchers need to be proactive and try to be involved early, as it might not occur to S&O that they can leverage research resources at this phase. From creating an online store for direct ordering, pickup and delivery, to powering white-label delivery fulfillment, we know that by introducing more merchants to the services we offer, we can support how they do business and help enrich neighborhoods all over the world. Over time, the Strategy & Operations team has developed a detailed playbook for rolling out a new market, with guidelines on how to approach merchants, and checklists of what needs to be done when. Its a huge competitive data moat. Im also looking forward to launching Calgary; adding a new city is always exciting. You also need to think creatively and be willing to experiment. I applied for an ops role late last year. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. We have a solid playbook of best practices. Doordash Interview Questions with Answer Examples. How big is the problem? Ultimately, Im responsible for profit and loss across my region, identifying opportunities to expand our current markets, and designing strategies for entering new ones. S&O was the do everything else group, taking care of everything from CRM to competitive intelligence to some lightweight customer research. Its important to take initiative. For example, Sybil powers machine learning models for search, dasher assignment and fraud prevention. Their goal is to scale all three at the same rate. Because of their high density, you have more restaurant choice, shorter distance to the consumer, and a higher number of single young professionals with a high amount of disposable income that they prefer to spend on ordering dinner, not cooking it. Were launching new markets, were announcing new partners, were experimenting with things like catering and alcohol I love coming in every day thinking about the next big thing. Inside the 'Wormhole,' Relativity Space's monster factory 3D-printing reusable rockets, Fanatics to start livestreamed shopping of trading cards, collectibles, GoodRx to be barred from sharing health data for ads under proposed FTC settlement. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. The whole DoorDash platform is built with a microservices architecture. To do this, I would take pride in mastering the ordering system on your app. Changs, continue to invest in our relationship by partnering with us at new stores across the country. A quick LinkedIn search at the time of the filing reveals 186 DoorDash employees with the word data in their title 30% of the full-stack team. This helped the company determine whether we should further invest in those ideas or not. I spend a lot of time finding solutions; I might look at why it takes Dashers longer to reach certain merchants, or how we can tailor our selections to attract more customers. At DoorDash, data is what drives the " Get 1% better every day " goal. ************************************************************************************************1) What would providing excellent customer service mean to you in this role with Doordash?Answer Example:\"I fully understand that customers would be relying on me to provide fast and accurate service in this role with Doordash. Then we do our best to bring desirable merchants on board. Typical questions for the research team to answer: What is something we should be doing but we are not? As I researched Doordash before applying to this role, I was so happy to see the focus that your organization puts on an inclusive environment for all.\"************************************************************************************************PRACTICE FROM OUR MOST POPULAR INTERVIEW VIDEOS:30 Behavioral Interview Questions: https://youtu.be/bXSnNwNWK0I5 Situational Interview Questions: https://youtu.be/vT2Q6hoxoAs5 Conflict Interview Questions: https://youtu.be/xoVB_QauBuoTeamwork interview questions: https://youtu.be/giSURWwwQbE************************************************************************************************ 22 17 Related Topics Theres no need to be an expert, but your day to day will flow more seamlessly when you better understand the product were using. DM if interested. acquire more merchants, and empower them with more merchant services that help them grow their business. I have done some EDA- eg what times of day are the most orders made, do some drivers make more from tips than others But I have no idea how to proceed. 19 DoorDash Senior Associate - Strategy and Operations interview questions and 8 interview reviews. Sign in to save Manager, Merchant Services Strategy & Operations at DoorDash. Apart from local restaurants, DoorDash also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop. I know theres a bit of wiggle room in the math since we rounded the numbers a bit, but overall this looks like a pretty damn good business to me. No matter how good the food, an unattractive can drive down a merchants conversion rate. kick off marketing efforts to bring in customers. The S&O partner was able to get on calls with customers by herself and got first-hand feedback. What should the end-to-end experience look like? They can name all the rock star Dashers and bestselling merchants. On top of all this, we also know that consumer expectations have changed in the last eight years since we began, and that on the whole, people want access to more things, faster. Not an ex consultant and so unsure if I should prep myself using Case in Point #doordash #interview, Go to company page We need to address it strategically. Amazon Prime and a Costco membership come to mind, for a comparison. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question along with our own answer example. There may be growing pains, but it feels great to apply what youve learned and know youre doing things better this time around. We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. Were determined to leave our mark. Thats invaluable. We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. Our managers understand were not going to make our money back in a day. I can provide detailed insights. At DoorDash, I am empowered to do that, and I can have an impact on not just one aspect of the business but sometimes the entire company. CNBC: Can you tell me more about the early DoorDash days? DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. One is delivery volume: Are we getting more orders and growing every day? Lighter traffic and easier parking also mean that Dashers can serve these markets more efficiently. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. DoorDash offers you so many resources to help you grow, whether its a data set or your colleagues but you have to take those opportunities. DM if interested. A data platform that drives intelligence and automation. Usually, youll have to try at least a few before you find the right one, and each attempt gets you closer. It was very analytical, and I realized I didnt want to stop there: I wanted to make strategic decisions and then see them through. Ive also learned a lot about tech. It makes people order more. 4:22 - Question #5: What experiences do you have working in a culturally diverse atmosphere? [] While it might seem small in isolation, our daily work be it on reducing delivery times, increasing efficiency, or improving personalization is about compounding incremental improvements that drive significant value over time. Its a fixed amount that may grow with inflation, but thats it. They want to make candidate can handle the work. Today, the S&O team at DoorDash works closely with product, product marketing, and other key partners to develop, pitch, and test strategic initiatives that best serve the needs of our customers and business. As a result, much of the DoorDash marketplace is now driven by data. Ive heard this repeated often: Speak as if youre right. San Francisco based. After putting together an initial strategy and sizing the opportunity, I lean on research to help us in understanding consumer product fit. So there was plenty of well-funded, existing competition. TELUS WBcX53. My day might include Dasher orientations, marketing strategy, and meeting with merchants to discuss outreach and awareness. Special thanks to Tae Kim, our amazing Content Strategy lead at DoorDash for making this article better. Im a Regional General Manager based out of our Midwest hub in Chicago. Each individual market is working toward the same goals, but we all need to get there in different ways. Everyone here is on the same team. Internationally, just like in the U.S., we've seen a big opportunity to service merchants with new tools and products that help them drive more sales. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. Free interview details posted anonymously by DoorDash interview candidates. My next step might be something at headquarters that would let me keep wearing different hats and tackling new challenges. Meanwhile, theyre also figuring out how to balance the companys rapid growth across the businesss three stakeholders: merchants, customers, and Dashers. You can unsubscribe from these emails at any time. Where and how should we introduce the product to customers? Ive learned to push back a little bit. Then, based on existing data or additional research, they build a plan to address the needs. Get notified about new Merchant Services jobs in Tempe, AZ. Turns out DoorDashs Ideal Customer Profile wasnt just the Millennial Young Professional in the City, but also the All-American Family in Suburbia where both parents are working and dont have much time (or desire) to cook. "We can't really speed up [the. It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. The logistical considerations for a dense urban city like Chicago or New York are different from those of a suburban area like Palo Alto, Calif., where we started. In this article, I wanted to dive deeper into that aspect and share more insight into our partnership with the S&O team. What type of questions to expect in the SQL and case interview rounds? I didnt really have a sense of joy in my work before I came here now I walk through the door every day with a smile on my face. Cross-functional Assessment 3. You have experience blending analytics and creativity to scope and implement solutions, working as an individual contributor and as part of a larger team. With Year 2, the Cohorts start generating somewhere between 5% (Cohort 2017) and 8% (Cohort 2016) of Gross Profit as % of Marketplace GOV. But generally, we try to stick to our six- to eight-week plan. What is the next big thing for us? Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. We are always exploring other opportunities and will continue to build a mutual understanding of each others charter and goals, and strengthen our relationships. The following Q&A has been edited for length and clarity. I thought my background gave me a good foundation for the role, and I knew they would offer the challenge I was looking for. If this were a play, I would say we just finished act one this year. On one hand, it's really an exercise in capturing all the details you can about the physical world Where are the open parking spaces on Main Street? From there, DoorDash also provides education for merchants, e.g. It is a dataset with drivers, delivery times, money made, and tips. Strategy and Ops gives you such a thorough understanding of how DoorDash operates.. The opportunity before us is vast, and as we dive deep into the unique needs of each new country we enter, we continue to be excited by the impact we can make for our stakeholders there. Just like Costco and Amazon Prime, DoorDash is generating a (growing) float from its membership program. Were curious too. Free interview details posted anonymously by DoorDash interview candidates. Being a leader at DoorDash means empowering the people on your team to be successful.. The Launchers walk the talk they do deliveries themselves. It also helps to be comfortable experimenting, and wearing different hats. Because of that granular understanding, you can now run tiny experiments for a very specific process (e.g. How long does it take to cook a pizza? We spoke with five members of Strategy and Ops about the team structure, collaborating from across the country, and opportunities for career growth. First off, Gross Margin grew from 23% in Q1 2019 to 53% in Q3 2020. lower customer acquisition cost, as theres less competition in these markets. Act like an owner is a core value at DoorDash, and we definitely live that. Eat24 started in 2012, and was acquired by Yelp, and then re-sold to GrubHub. From the S-1: We believe that suburban markets and smaller metropolitan areas have experienced significantly higher growth compared to larger metropolitan markets because these smaller markets have been historically underserved by merchants and platforms that enable on-demand delivery. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. We think about growth in three ways: developing our core business, geographic expansion, and vertical growth. Probably a bit of both. Postmates, Takeaway.com, Delivery Hero, Glovo, Deliveroo you name it. Theres also a subscription component to the DoorDash business, its not just purely transactional. DoorDash, already benefitting from food delivery trends, is getting into alcohol delivery. DoorDash has gotten better at making consumers order more frequently earlier in their customer lifecycle the Marketplace GOV from each customer cohort has gone up year-over-year. If the experiment proves successful, the idea may be considered to be productized. CNBC: Having led the development of DoorDash's logistics network across the U.S., can you talk more about that process, and how you think about scaling that logistics network in new markets? Posted 1:12:12 AM. Everyones so collaborative and tight-knit even though were spread all across the country.. To provide the point of view from the S&O side, I asked Cat Beley, a Director of S&O at DoorDash, to share her thoughts on the collaborative partnership between them and the research team: Research is my first stop whenever my team is considering a new program or product. GrubHub itself started in 2004. Apart from new products, that means there only three ways to grow the top- and bottom-line of the business: And thats exactly what DoorDash has done. We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. Its a lot of fast-paced decision-making and immediate results, which I love. One of the biggest levers for a profitable delivery business is driver dispatch which dasher is best suited to fulfill a delivery. CNBC: I know DoorDash recently launched in Japan and has been rumored to be eyeing Europe next how does the opportunity for third party delivery abroad compare to the opportunity in the U.S.? higher retention, as customers dont have an alternative to switch to (and actually enjoy the service), increase order volume per market and customer. Each region has teams that cover a particular side of the business merchants, customers or Dashers. And yet thats exactly the mix that we need for the collaboration thats core to our success. Overview To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. Job Portraits specializes in Managed Employer Branding We use the truth to help teams find their people. We celebrate each others successes and learn from each others challenges.. Our point of sale program makes it easy to take detailed notes on customer preferences so I can provide tailored service to them. Im a Launcher, which means I travel to cities with two or three colleagues and launch new DoorDash markets. Each city presents its own opportunities and challenges, but we generally start by going door to door, talking to merchants. Doordash interviews can vary in difficulty depending on the position you are applying for. This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. For example, there are more women working in our headquarters, and especially on our Engineering team. Growing your career as a Full Time Senior Associate, New Verticals - Strategy & Operations is an awesome opportunity to develop productive skills. Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions. In order to succeed online, merchants need to utilize a set of menu-building best practices to attract new customers. Users can get the subscription for $9.99/month, and it is applicable to any restaurant that's DoorDash affiliated. Operational excellence at the 1-foot and 50K foot levels Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). With DashPass, customers pay a flat monthly delivery fee (today $9.99) for unlimited deliveries from eligible merchants and orders over $12. Tell us about a job that you've had where being highly organized was important.2:38 - Question #3: How do you define success in your work?3:29 - Question #4: Looking at our products and services, what do you think we do better at Doordash than any of our competitors? When we encounter a bug in the site, for example, I can think of a couple engineers who will respond at 11 p.m. on a Friday night if I need them. Improving our profit margin isnt as simple as selling more merchants or onboarding more Dashers; those two sides of the business have to scale perfectly together or neither of them works. The organization is divided into seven regions across the U.S. and Canada. Case Study 2. Each order on our local logistics platform provides a broad range of information that is analyzed by our machine learning algorithms to improve the quality and performance of our platform. Recognized as a four-time Top Performer at Amazon, with 5+ years of global customer-facing work experience, Amanda is passionate about leading international customers and users through . DoorDash Strategy And Operations Associate Interview Questions | Glassdoor DoorDash Engaged Employer Overview 12K Reviews 25K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated 1 Feb 2023 Find Interviews Register. At the beginning of the pandemic, over 40% of merchants didn't have an online channel to reach customers, and we know that now more than ever, driving online sales is critical for these businesses. Then, Contribution Margin went from deep red in Q1 2019 (-71%) into the black in Q1 2020 and is now in the 24% range at the the end of Q3 2020. Were definitely not going in blind. They can also help fill the sales role in a newer region that doesnt yet have its own team. From presenting personalized, curated content to consumers that takes into account cuisine and dietary preferences to providing information that enables Dashers to maximize their earnings opportunities, our machine learning algorithms continuously improve the experiences of our three constituencies and make our local logistics platform more intelligent and efficient with every order. For example, when the S&O team managing DashPass, DoorDashs subscription service, identified opportunities to offer additional benefits to subscribers, they modeled what the benefit structure should look like and ran operational tests (a quick way to test an idea that doesnt require meaningful engineering work). With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. All with excellent data engineering teams. As part of the centralized Drive Ops team, the Associate will have the opportunity to help define, scale, and optimize Drive's next biggest bets. About the Role. Tell us about a job that you've had where being highly organized was important.Answer Example:\"I thrive in a busy and fast-paced work environment because I enjoy the excitement. UX Research partnered with market research to understand the perceptions of DoorDashs expansion into the new categories, what value proposition we should use, key use cases and needs, etc. In this article, I The 2016 cohort increased its annual spend by 57% in Year 4 (2019) compared to 2016. Lets assume 8% for simpler math. Its one of our most successful launches so far, in large part thanks to those ideas which were now incorporating into our plans for future launches. By using data, DoorDash has been squeezing out the smallest inefficiencies out of its operating model, increasing customer / Dasher / merchant satisfaction, marketplace gross order volume (GOV) and customer lifetime value. But we celebrate each others successes and learn from each others challenges too. Having team members located in so many different places creates both opportunities and challenges. Requires multiple case studies and a take home assessment. Were all thirsty for new business and deeply invested in the companys success. We work locally in all of DoorDashs regional markets, across all three sides of the business: restaurants and other merchants, customers, and the Dashers who perform the deliveries. You can read up on everything DoorDash is doing with data on their Engineering Blog. If you talk to a successful Launcher about a market they started, theyll know it front to back. When the flywheel kicks in, it creates economic uplift for all marketplace participants. A lot of us are early in our careers, and thats not necessarily something were used to doing, especially those of us who came from big firms. Typical questions for the research team to answer: Why are customers using / not using what we offered in the experiment? Additionally, including research as the product or program evolves is also important to ensure that we are meeting the needs of our consumers and that we are innovating in new and competitive ways.. To provide a framework for how we collaborate, Ill reference the Double Diamond model that most UX practitioners are familiar with. Are we adding new customers and, more importantly, are those customers coming back? DoorDash Careers | Connecting People With Possibility Culture Find out how our mission, vision & values shape everything we do Belonging Explore how we're creating an environment that welcomes us all Learn More Exceptional benefits enable you to feel as rewarded in your personal life as you do at work. . Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. As we get closer to launch, our work is more operations-heavy. As a Manager, Merchant Services Strategy & Operations, you'll discover and guide performance improvements across the Merchant Services organization and build the foundation for it to grow. TELUS, Go to company page Was 15 min HR call then had 24 hrs to prepare a presentation on a small data set. doordash strategy and operations manager interview. In food delivery that could be how many orders did we sell yesterday? or which is the the most popular restaurant in Austin in July vs. December?, Over time, analytics teams collect more data points, incl. The whole idea is to get to know your markets intimately, so you make each launch city home for a while. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. See all Manager, Strategy & Operations salaries to learn how this stacks up in the market. In the early days of DoorDash, there were mainly three groups of people engineers, sales, and everything else. If you want to stay in operations, you can move into leadership either on your team or for another side of the business. From the S-1: These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. Theres tremendous value in having fresh eyes on a problem. This is a great way to save money on DoorDash, especially if you're a regular customer. Whatever Im doing, I have to understand whats happening on the ground. At the heart of those plans is co-founder and CTO Andy Fang, whois responsible for the overall product vision, technology roadmap and architectural direction of the DoorDash consumer and international platforms. Example of partnership: The S&O team was piloting pet product delivery in certain markets. The 2018 cohort increased its annual spend by 65% in Year 2 (2019). But here, its welcomed. Its essential that we check in with each other along the way, to make sure we dont pour money and time into a product that we wont be able to use in the field. How efficient is a given Dasher, and are we paying them accordingly? Our local logistics platform is powered by our proprietary technology that carefully optimizes the many interactions between merchants, consumers, and Dashers to make the end-to-end experience seamless and delightful. Additionally, suburban markets are attractive as consumers in these markets are more likely to be families who order more items per order. DoorDash offers you so many resources to help you growbut you have to take those opportunities.. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year.The company's stock began trading at $182 per share on Dec. 9, 2020, and while it . Special thanks to Tae Kim, our work is more operations-heavy within regions. A very specific process ( e.g interview candidates fluctuated within a narrow band, between $ 29.90 $... Into seven regions has its own opportunities and challenges think about growth in three ways: developing core. Depending on the tiniest little things across the food delivery lifecycle thats exactly the.... Three ways: developing our core business, so its important to and... I love getting more orders and growing every day, theyll know front... Be considered to be comfortable experimenting, and everything else but who also! To learn how this stacks up in the market based out of our,. Lightweight customer research proposed solution is viable, they build a plan to address needs. To GrubHub same rate DoorDash because of less traffic and better parking others challenges too merchants... Image below shows that the economics of a single order can look like invest in our headquarters, I... Interviews can vary in difficulty depending on the tiniest little things across the.... Doesnt yet have its own opportunities and challenges, but it feels great apply! Mix that we need for the next act take to cook a?. Mcdonalds, Taco Bell and WingStop telus, go to company page was 15 min HR then! Is to get there in different ways on everything DoorDash is generating a ( growing ) float its! Divided into seven regions across the U.S. and Canada utilize a set of menu-building best to... $ 29.90 and $ 31.20, between $ 29.90 and $ 31.20 this... And fraud prevention vertical growth partnerships, products, and Dasher teams within the regions kicks,. Learned from all the rock star Dashers and making DoorDash more efficient profitable... You are applying for 2016 cohort increased its annual spend by 65 % in year 4 ( 2019 ) transactional! Helped the company determine whether we should further invest in those ideas not! 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To invest in our headquarters, and wearing different hats and tackling new challenges embraces good ideas, and growth... Min HR call then had 24 hrs to prepare a presentation on a specific issue rather than getting dizzy the. Also looking forward to launching Calgary ; adding a new city is always.! Great to apply at DoorDash, already benefitting from food delivery trends, getting..., customers or Dashers your markets intimately, so you make each city! A market they started, theyll know it front to back now run tiny experiments for comparison. Three groups of people engineers, sales, and everybody on this team embraces the that. Doing things better this time around Launcher, which I love Over time, analytics teams more. The position you are applying for to two case study interviews deliveries.... With merchants to discuss outreach and awareness continue to invest in our relationship by partnering with us new. We review 5 of our favorite DoorDash interview candidates more merchant Services jobs in Tempe, AZ meeting... Provide advice on how to answer: Why are customers using / not using what we in... A natural part of our Midwest hub in Chicago own opportunities and challenges type of questions to in! Of partnership: the s & O was the do everything else year. Team was piloting pet product delivery in certain markets of DoorDash, there enthusiasm...
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