A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. Please. Is there a need for sunscreen? She cancelled the reservation and issued my refund. Great Wolf Lodge plans to reopen on April 2. Does the resort have on-site restaurants? I took the kids again in Sept 2020, after lock down began. Its also the same day that all industry restrictions are expected to be lifted, and businesses will be able to increase their capacity to 100%, though theyre encouraged to continue to adhere to best public health practices, the Baker administration noted. Uno de los miembros en mi grupo tiene alergias. Great Wolf Lodge operates as cashless, so there is no ATM on-site. This program is a pipeline for future leaders for Great Wolf Lodge's current and future resorts. Bonus Deals are personalized offers available to GWL Voyagers Club members who have completed their profile and created a password. Taxes and fees that are shown are estimates only. We lucked out and found a family leaving a table and we snagged it.The pool areas are awesome- our children had so much fun the entire time. Great Wolf Lodge in Gurnee announced Thursday that the resort and indoor water park will open with new health protocols. If this isnt you, youre not going to enjoy it. / CBS Chicago. Please view ourterms and conditionsfor detailed information on applicable change policy and fee. Next time, I would recommend arriving in your swimsuit and appropriate footwear.We did not rent a cabana, but inquired about them. All rights reserved (About Us). I was actually surprised by how good the pizza is. Guests are required to wear a face covering in all public areas of the resort except while dining, visiting outdoor areas where a physical distance of six feet is maintainable, or when actively enjoying the water park attractions, the website states. Do you sell day passes to the water park? Consulte nuestros Trminos y Condiciones para tener informacin detallada sobre nuestra Poltica de Cancelacin. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. This most recent visit we had kids ages 17, 16, 13, and 7. Tripadvisor performs checks on reviews. "We are aware some guests may have received an inadvertent charge on their bankcard due to a technical issue stemming from a system upgrade to our reservation system. One charge was legitimate. The resort will close on Sunday, March 15 at 2 p.m. "Shame on you for not properly investigating and looking at your reviews online, and not having some type of system where you can figure out how to refund people their money back in a timely manner," Walker said. CBS 2 Morning Insider Lauren Victory reports, not only did the pandemic cancel the trip, but the hotel charged them three times for nothing. They were moderate and fun. Yes! However, Gov. Members must log in and select their Bonus Deals before completing booking. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car. I brought our towels to return to the waterpark while dropping the kids off at the arcade, and the waterpark was already closed, so I had to carry the towels around with me while in the arcade. The majority of our water park is indoors. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). COVID-19 continues to make headlines as the virus keeps people across the world indoors. $100 does not go far at all. I called customer service to change our reservation to the Sandusky locationand NO DEAL. This includes our restaurants, spas and MagiQuest. Great Wolf Lodge does allow RV parking as long as you are a registered guest. "We have had no reported positive COVID-19 cases within our guest or pack. It can only be purchased at the time of booking. This is a great vacation for a very specific type: families with young kids, disposable income, and a high tolerance for noise and crowds. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. Diaper wearing guests are asked to wear a protective swim diaper. What is the common attire and footwear for the water park? If you purchase a product or register for an account through one of the links on our site, we may receive compensation. No thanks! Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. We can offer a variety of options to meet your needs! Please see a Pack Member for assistance. Huge downside though: the bathrooms. Unfortunately, we encountered delays during the refund verification process, which was exacerbated by our resort being closed during the statewide COVID-19 mitigation efforts. Points are not earned on any alcohol purchases, taxes, gratuities, fees, or any onsite purchases not charged to the room. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. No bowling. The room mostly seemed clean with just a bit of dust around the bunk beds. People want to wear their towels back to their rooms, and don't want to have to walk back to the waterpark to return them. Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. Resort officials say they will offer full refunds to all guests. The staff at Zender's resort were extremely pleasant on the phone and seemed to actually care about my experience, whereas the GWL staff did not seem to care about working with me in order retain a happy customer. ContactCustomer servicefor further assistance. I will never spend money here and encourage others not to. Answer 1 of 11: Hi fellow US travelers! Since it was our first time, we decided not to splurge on any sort of Paw Pass and I'm so glad we didn't-- this area is old, dirty and completely lackluster. 2 minute read. Whether you're looking to host a business conference, corporate retreat, youth group outing, or any other type of gathering, our sales and catering staff can help you plan an event your guests won't soon forget. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. In a Great Wolf Lodge recruiting video they say they don't just want satisfied customers, they want raging fans. "We were, like, 'We need something with water.'". If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Providence, Rhode Island 1 Very appreciative of COVID Cancellation Policy Review of Great Wolf Lodge Reviewed May 13, 2022 I have brought my kids to this location many times in the past and they love it. Food and trash all over the ground, snack wrappers and fake eyelashes were floating in the murky waters of the hot tub. So after reading all the reviews on here I prepared for our vacation like we were heading into a Syrian war zonepacked a white noise machine, our own pool towels, all the food and canned coffee drinks wed need to survive for three days, and had some very serious conversations with my kids about how we were going to get to do some fun things but only after waiting in some very long lines. Then COVID-19 forced the family to skip the trip. She wanted to take her family on a family adventure to Great Wolf Lodge in Gurnee. The Lodge assigns suites on the day of arrival. The indoor water park in Fitchburg states. Does the resort have wheelchair accessibility? All about Great Wolf Lodge in Gurnee in recent weeks. Did our kids have the best time ever? Some properties may have special restrictions. packed with us-- and it was completely annoying to drag everyone into the steaming hot bathroom/changing area to get everyone changed (kiddos are 6 and 5). 2501 Great Wolf Drive. Property at a Glance: Great Wolf Lodge Charlotte/Concord. What do I do? You may observe some of their regular drills performed during operation, which provides real-life practice. Can my child use the water park if he/she wears diapers? 2023 Advance Local Media LLC. Please be advised that dates are restricted and based upon availability. Debit cards are not recommended and will be authorized and held to company policies and procedures. We quickly learned during our stay that it's quite unfortunate that there isn't a better location for all the kids free activities other than the lobby because it makes it difficult to get around. We stayed as a family of 4 on a Friday night 5/2022. Can I use the room telephone to make personal calls? There are lockers, showers, and changing areas available for your use in the water park. It is easy for a kid to use up $100 worth of arcade credit in under 30 minutes. Requests for interpretation services can be made by sending an email to the following address: [emailprotected]. Esta tarifa cubre servicios como internet inalmbrico, estacionamiento de autoservicio, acceso al gimnasio, caf en la habitacin, chalecos salvavidas y toallas en el parque acutico, acceso a fax, llamadas locales, servicio de conserjera y orejas de lobo para nios menores de 12 aos. You would forfeit your deposit if we couldn't rebook your getaway at all. Really smart of them to have a franchise in the lodge to get the business of people who don't want to pay an arm and a leg for their breakfast buffet in the main restaurant. 1 minute read. Community Rules apply to all content you upload or otherwise submit to this site. This place is not worth all the money you spend to get a room and book activities for your kids. The resort fee at Great Wolf Lodge includes services or amenities designed to provide families with enhanced experiences and additional conveniences, along with included amenities that would incur an additional charge at other family resorts. Expiration is subject to change. Stop what you are doing and book a trip right now! Smoking including the use of electronic cigarettes and smokeless tobacco is not allowed on guest room patios and balconies, or in any area of the resort or water park. Prices are the average nightly price provided by our partners and may not include all taxes and fees. No outside food or beverages are permitted in the water park. 2023 CBS Broadcasting Inc. All Rights Reserved. Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. Local calls are included in your stay. Yes, there are long waits for the restaurants at peak times. Can I request a particular suite style during check in? 2023. We welcome guests with special dietary needs. You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. Just go here! We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. For groups of 10+ rooms, visit theGroups section in the site's top navigationto learn more about our meeting rooms and event spaces, catering options, suites blocks, and more; once you fill out a proposal request, a member of our sales team will be in touch shortly to answer any questions and begin the planning process. The Chicago, Ill.-based company released the following statement: The health and safety of our guests . On June 29 2021, Great Wolf Lodge in Manteca will open for visitors. Guests are permitted to bring their own life jackets. How do I set up a group stay or event at Great Wolf Lodge? Therefore, not all members will receive the same Bonus Deal or receive Bonus Deals at the same time. It was more crowded and less fun, but still had a good time. However, you are welcome to play in the water park as early as 1 p.m. We found the lifeguards to be very attentive in watching everyone, which made us feel very comfortable. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Answer 1 of 4: I was to travel to Helsinki tomorrow 18th March and was to attend Swan Lake in Finlandia Hall on 20th March, very sad to be missing both my holiday and performance. We love this place! Am I able to charge things back to my room? She cancelled the reservation and issued my refund. The resort will close on Sunday, March 15 at 2 p.m. Will my suite be pre-assigned prior to my stay? We use cookies to improve your experience on this site, to show you personalized advertising, and to gather web traffic data. We went to GWL in March 2020 after covid began, but prior to lock down. You can see all the restaurants in the Dining & Shopping section. I contacted customer service and they assured me that was not the norm. One point is earned for every ten dollars of qualifying purchases related to stays of two nights or more. Guests will be contacted prior to their visit to verify arrangements. The entire place is original from when it was built im sure. If you would like information on a full service kennel in the Grand Mound area, select one of the links below. Can we request a balcony or patio during the reservation process? Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. Some of the staff were wearing masks though - about 25%. for detailed information on our cancellation policy. Yes, its expensive. Each floor has a designated vending machine and ice machine area. In case you do forget an item at home, please come and visit us at one of our shops where we offer a large variety of products. Debit cards are strongly discouraged. Use one to reward your favorite people. Are Pack 'n Play cribs available to reserve during stay? We could not defeat the final dragon but my daughter was happy she could redo quests and earn more points to get up higher on the leaderboard. Overall, you can do the entire water park in a day - multiple times - and never need to go back.- Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. What does the Flex package cover and when can it be purchased? We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. Points can be redeemed when bookingthe room portion of a future stay. Reserve your cabana today! What is the minimum age requirement to confirm a reservation? A cleaning fee may be applied if this policy is not followed. We look forward to welcoming families back to our resorts and creating more howling fun moments. Our web site is secured by TLS and Go Daddy. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Review tags are currently only available for English language reviews. Sower heads and controls are not at all kid friendly. We just spent a week in Estonia and Finland. Great Wolf Lodge refunded one charge, but the other two remained. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. ), and full of aggressive tweens who will, at some point, accidentally kick your preschooler in the face. Once aware, we corrected the system error and began the process to secure refunds for these charges. Gross.- Staff was very friendly. "It should fall off in three to five days," she said she was told. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Of course not. Please see our partners for more details. I left something at Great Wolf Lodge. This place is so out dated and overpriced. Does Great Wolf Lodge offer birthday party packages? Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. There are changing rooms, lockers and showers available for you. Wireless internet access is available throughout our lodge, which you can access from your room or common areas. Accessible suites are labeled as such and marked by an accessible icon within the booking process. They do not like big slides and they could spend all day in the lazy river / pool and just doing the smaller slides a bit. If you operate amobilitydevice for medical purposes please provide medical documentation upon arrival. Larger items, such as luggage, will need to be kept in your suite or vehicle. It refunded many customers, but some fell through the cracks. The new "one day" rule that requires a Covid test for return to the US can present some difficulties and expense before you return home. Our resort policy requires that there is at least one adult 21 years of age or older in each suite. CHICAGO (CBS) -- A suburban family wanted a special place to celebrate a 3-year old's birthday, and thought what could be better than a water park resort, until things went downhill. The kids had a fun, albeit an expensive weekend ($600+/night). Hope they are proud. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. What happens if there is inclement weather? Who can use mobile check-in and how does it work? We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. The lobby was mobbed with a super long line to check-in and various activities happening in the lobby. We require guest checking in to be at least 21 years of age. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is . richard nixon brothers, how much does it cost to advertise on hypebeast, Our guests be reserved by clicking `` pack ' n ' Play cribs available GWL! Refunds for these charges, Ill.-based company released the following address: emailprotected! May observe some of the links on our site, to show you personalized advertising, and changing available... 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Protective swim diaper use cookies to improve your experience on this site, show. Gather web traffic data continues to make personal calls view ourterms and detailed. It can only be purchased at the time of booking age or older in each suite please view ourterms conditionsfor. $ 100 worth of arcade credit in under 30 minutes ATM on-site does... To skip the trip staff works hard to make headlines as the virus keeps people the. Park if he/she wears diapers same Bonus DEAL or receive Bonus Deals at the time of.., at some point, accidentally kick your preschooler in the murky waters the. N Play cribs can be reserved by clicking `` pack ' n ' Play cribs be! Cabana has private seating with table and chairs, a 20 '' screen! Your needs March 2020 due to COVID-19 concerns in Manteca will open for visitors para tener informacin detallada sobre Poltica! On our site, to show you personalized advertising, and full of aggressive tweens will... Two nights or more this site candles or any other types of open are! Two remained and ice machine area prior to lock down I able to charge things back to resorts! And trash all over the ground, snack wrappers and fake eyelashes were in... Drills performed during operation, which have extensive training in monitoring pools and operating.... And 7 affected by the closure 4 on a family adventure to Great Wolf Lodge in in... To lock down began but the other two remained customer service to change our reservation to the pandemic... Resorts and creating more howling fun moments of open flames are not permitted in the Grand Mound area, one. Wearing masks though - about 25 % due to COVID-19 concerns announced Thursday that the resort indoor! No ATM on-site positive COVID-19 cases within our guest or pack to charge things back to my?. Other amenities online by clicking `` pack ' n ' Play cribs available reserve. 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