The discussion went in circles again on 300 vans, fuel , inflation etc. When they hire people they somehow forget to tell them about the OT and also no lunches some days. There representatives keep trying to sell me a monthly subscription this is just more evidence to the type of business they run. They are not authored by Glassdoor. We had Andrew put in a new outlet on our patio, put in a new ceiling fan, replace wall switches, put in new LED lighting on dimmers in the kitchen and put a new GFI outlet in master bedroom. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. I took the light fixture part (which includes the electronics) to Fan Doctors on Cactus & Tatum. We have to clean ourselves in the office. I asked for a refund of my monthly service charges that they refuse to service me for and they refused. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. You are in Phoenix. Find out more about salaries and benefits at Parker & Sons. We also have a Tucson site. page 5. Medical insurance too expensive 900 monthly, Bad communication (costumer- office) - (office-install crew), - inconsistent work schedule Parker and Sons is a life savor. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Had been with the company for a bit by then, boss told me "you can quit if you want" repeatedly until I gave up. When they hire people they somehow forget to tell them about the OT and also no lunches some days. Visa, MasterCard, American Express, Discover, Check. This company care about it's people and they strive for growth and opportunity. Recently oversaw the install of an AC/Insulating material/water softener and water purifier system. We're not your Average Joe! I was told to call back in a week or so because he wasn't driving to Tucson for another part, he only had one. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Yes, Parker & Sons offers emergency services. Parker & Sons is a trusted provider of heating, cooling, air quality, plumbing and electrical services for both residential and commercial clients, featuring award-winning customer service,. We have recently made some management changes within our call center and are making positive, lasting changes that serve our employees and our customers better. Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. They did some plumbing and electrical work. There is some good pay opportunity and good management. Plumbing. We have protocols in place from the moment you call in, to when the technician arrives at your residence. Three differentattemptswere then made to reach the customer by phone and an email was also sent. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. This profile is powered by Birdeye. Friendly environment Verify your email to use filters. The electrician did not clean up, leaving the old one in the backyard. So sorry for the inconvenience. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Heating. Called me before coming, let me know when they were here and when they were leaving. They were excellent, professional and friendly. I am alarmed Parker & Sons was quickly willing to have the homeowner (me) pay SEVEN times more. Feedback, high fives, not sure which water heater you should buy Whatever the reason, we always love to hear from our customers. Share. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. The next time we used the dishwasher it was full of water and I believe the pump motor was damaged. I think a lot of people stick around because we make such good money. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. My husband call him three times the other day .No return call. I had a service appointment for today that had to be rescheduled for the end of Aprilthe guy that I talked to was so positive and had such a good outlook for your company.I rescheduled and said I hope the day gets betterhe responded "there are no bad days , just bad moments " how true is that. Behavior contrary to these beliefs is not tolerated nor accepted. Installation required creating a plumbing loop since this house was not built with one. Now the finance terms are due and the unit is still not working properly dispite the dozen or more service trips from Parker and Sons. Everything was repaired and I am thrilled that I called the right company. He fixed half the issue and left I. You must ask permission to use the restroom or to step aways from your desk. We know he'll love your shout-out as much as we do. A free inside look at company reviews and salaries posted anonymously by employees. technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. Tue 2 to 6 appointment..Wednesday 2 to 6 four hour window and you can't get here..I recommended u to the Episcopal Diocese of AZ.all.of our friends and any of our 250 clients ask about a plumber we recommend Parker not ever again and it makes me sad that Parker got so big customers don't matter. According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. Easy, done. I may have not been presented other billing options. Everything was repaired and I am thrilled that I called the right company. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. I have asked numerous times for a replacement unit from their supplier ( Day and Night). This includes a warped air handler that I have to cover in sealant tape to the out board turning on with it is supposed to be off. They never stick to things - they make changes too much. I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. The new system was scheduled and installed within 24 hours !!! They did a great job and were pleasant to work with, aside from promising a rebate that I've now been told I cannot receive. The problem was known by Parker and Sons shortly after installation when the temps in Phoenix reached above 105 degrees. If you have a need for A/C, Plumbing or electrical make your first call to Parker And Sons. in 3 reviews, The day of install the technicians were on time, friendly and very professional. in 3 reviews, In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in May. in 2 reviews, Good evening! Parker and sons ( via email 8/24/22 stating I would receive the check within 10 days) offered me $250 to atone for the delayed processing of the rebate , admitted the rebate was not entered timely and never sent me the $250 or the $1000 ********** rebate. Parker and Sons is a life savor. In resolution, we agreed that Parker and Sons would issue a credit in the amount of $261.90, the charges for the refrigerant that was put into his AC system by our technician. I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. I would like the manufacturer to get involved and send a representative out to make sure the unit is installed correctly and assess any damages. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. We were definitely taken advantage of and now have to pay to repair the sheet rock in addition to the $409 he charged for the new outlook. Theyre always professional and friendly. News flash 'right to work' means you can fire anyone without giving reason. Parker and Sons is a life savor. Every time they come out to fix something and other things break. He also installed another outlet in our garage and cut another big hole in the Sheetrock which will also cost us to repair and charged another $409. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Great pay. The have all my info for my address ***********************************************************************. When they installed the new garbage disposal they did not remove the plug to allow the dishwasher to drain. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. My cellular phone went missing/stolen during the time when ceiling repairs finally took place. They did a good job. Now the second issue is talking to his manager 2. We're having the work done for $600 from another company. Their work is thorough and professional! 2023 Trustpilot, Inc. All rights reserved. Purchased an HVAC system from Parker & Sons Phoenix on 11/15/2022. I was told I was the next customer in a 2 to. Ask them for the parts number and look them up before you agree to their terms or they will lie and steal your money. Very professional clean and followed all procedures to keep them and us protected due to COVID. Find out how we combat fake reviews. Laurie C. Since then, their customer service team has tried to reach out to schedule another appointment, which I reluctantly asked for because I have been paying for my service and they said the next closed was 4 weeks away. Once parker and Sons received payment ($4500) My concerns repairs went out the hole in my roof and vanished just as my cell phone did. I took all the risk unknowingly. Im still waiting! increasing the charge for a part and adding a ************* Fee. They were efficient and timely manner. Yelp confirmed a business or employee license. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. They expect allot from employees. Total of $818 plus tax. I went on line and found the parts and saw the prices and realized they ripped me off. Their technician Josh is the absolute best!! Parker and Sons schedules "emergencies" as part of their daily schedule. Was told a tech would be out today to replace parts. Swapping out a BASIC Home Depot chandelier (which I provided) was $600. (A plumber came in the day before and charged $950 for a day's work.) Told us the prices of everything up front and fixed the problem. To find more licensing information for your state, visit our. From the hourly and the bonus structure. I have 2 a/c in my house is about 3900 sq ft. My other a/c is 5 ton and it works great. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. We originally had George Brazil come out and they gave us a decent estimate at first. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls, Smoke Detectors and Carbon Dioxoide Monitors, GFCI Electrical OutletsCar Charging Stations. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. There was installation all over my clothes. Will never use this company again! Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. In fact, our technicians are trained and certified to provide a wide array of electrical services, including: electric panel upgrades, house rewiring, ceiling fan installation, etc. She sent me her invoice. Tucson: (520) 273-7247. In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in. - could be paid more So many - HR department works so closely with everyone else that nothing is confidential. Parker and Sons has reached out to the customer via phone and email. Why was replacing the coil not recommended? until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. 3636 E Anne St A, Ste A, Phoenix, AZ 85040 United States. We offer the expert services you need at prices you can live with. They stand by their product, are customer service pros, and I appreciate the level of service Parker & Sons provides. Technician handed over his phone to me to talk to his manager after I asked to speak someone higher up, the manager started explaining about how a $90 steak costs in Steak44 etc which I couldnt get where he was going with all that, so basically he was trying to say Parker & Sons is expensive and not meant for common people. ( completely contradicting their message at 10:45 am stating parts are available).Ive reached out to ********************* and ****** ? Read what our customers -- people just like you -- have to say about our products and services. The salesmen said we would need a 3.5 ton A/C. Be the first to find this review helpful Helpful Share Join the Parker & Sons team At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. Hi Lois. The electrician cut a 3 foot hole in or Sheetrock to add a new outlet in our living room and then did not repair the Sheetrock. their response to me was they signed before doing the repair. 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