Your help to a resolution required! Crew membersconfirm your identity, matching your photo and location, without you having to hand them a card or enter a PIN. On the web version, I can't link my booking number. You have bigger fish to fry than worrying about this app. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. Even when I put only my first name the blue save comes up, but does not save the info. Yes! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It just won't save. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. That eventually went away. Even she had troubles. CC Help Jenn Worried that we will not be able to use the medallion for our august cruise. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. touch-free, thanks to MedallionPay. Went in to find out why and screen went blank and white. By So if anyone else was having the problem I was just providing a non-Princess reason for it. The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. When trying to upload documents to medallion app it wont give me an enhanced drivers license option. Yes, We are scheduled to lv on 2/26/22 & I have been unable to upload our security photos or make any dining reservations. Experience the Best of the West with Princess. Which phone number did you call? Can't sign now for my wife. My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. For customer support, please contact: AskOceanMedallion@carnival.com Rating 4.6/5 Votes 37,154 App Proof of Vaccination and Testing Requirements - These vary by destination so check our FAQs for the . Yes, it's waterproof, and heat, sand and salt resistant. It's just, dammit! . Can't sign now for my wife. Unable to proceed. we are not young but usually manage these things. Therefore I cant complete the check in process. Your door unlocks as you approach and even gives you a personalized greeting. @Travelw This is from the medallion FAQ's on the Princess site. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. I ask if the supervisor could call me back and I was told an infactic NO! App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Cannot save changes to Personal Information. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. Looks like you should have the latest version of the App. Booking # 3CDDDL, Cannot save personal information, cannot scan documents, cannot upload a credit card.. the worst app in the world. Its not allowing me to enter personal info. I had this interaction yesterday when checking DMW function. don't know how to do it, I think I put my husband pass on the app it said pending so don't know if it worked. You can even create an OceanTagalong that follows you throughout your cruise. Delivered to Your Door. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. And there are a few ways to get the attention of the developers/DBAs: 1. Can not get to green line. and well deliver it to you with no service charge. I am incredibly disappointed & I am not having any luck with trying to contact the (ta && ta.queueForLoad ? Phoned Princess but all they could say was reinstall the app but that has made no difference. Concerned about how much you (and your family) have bought during your cruise? To do this, you can use Princess's Cruise Personalizer website. Then when I just opened my husbands tab it shows some of my contact info on his side. Cannot upload security photo, says try again later. When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. Well it really is moving slower! Booking name was Brenda The entire medallion program; from the medallion class app to the ocean ready app has some bugs or issues. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. Please advise how to edit and enter the correct birthdate. Are you having issues? Started June 21, 2021, By Follow the Princess MedallionClass iOS app troubleshooting guide Here . I have tried taking a picture - nope. *Reservation times based on venue capacity and availability. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. I've been trying to upload our security photos for over an hour. Please, a line by line instruction guide? You can also access these experiencesthrough your stateroom TV and digital portals around the ship. Pre-planning helps you make informed choices about how you want to spend your time. Your reply is definitely uncalled for. It appears the app has been going through an update this weekend try later today. LauraS (started several months ago). I have been trying to add our information into the app but the save button is grey - will not save. How does the Medallion device help with guest safety? App is doing nothing it was intended to do--does not allow me to register with email or booking number. Absolute disaster!!! Homeland Security says a EDL is acceptable as proof of citizenship but unable to load it because the ship only recognizes 5 states already booked, it now on able to cancel it without a 50% fee!!!!!!! Can't save. Then confirm "Reset Network Settings". Started August 27, 2021, By (started several months ago). Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I cannt get my health status to open and boarding times . And they are the new kid on the block. Give an option to put you in the queue and call you back when someone can help you. Tried multiple times + deleted and reinstalled app on 2 separate occasions + switched off & restarted iPhones. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". Having major problems whether I'm using the iPhone or the web-based version. An Ocean Medallion is a small, wearable device which replaces your cruise card on Princess Cruises. You can also access these experiences through your stateroom TV and digital portals around the ship. This ranks as one of the slowest unfriendly apps I have ever seen!! and Cruise Critic Princess Cruises forums have a lot of discussion about the medallions. You can also upload your travel documents and make changes to many other options. I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. Tried to photo my vaccination certificates, same result. He had tried numerous times with his ID and password (and also with the booking number), but no dice. Can not save personal information. The months and dates flash up and quickly disappears. Quick voyages to the California Coast, Caribbean and Mexico. Still no help after reporting this issue by phone 2 weeks ago. It keeps saying that these are pending and not acceptable. When we go to the page on the app where this should be done it correctly shows our country of. . It might be worth reading through some of them. Showing up on a new Android phone, with a cruise that has been cancelled. Then ask the rep to set up your arrival time. As said above, you'll still need your vacc card at check-in. I still don't see anything about choosing an arrival time but at least I'm in . I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Why bother, just take it to check in. To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". All 8 cruises since the restart.I had to show the original vax card anyway. Shipping your Medallion and accessories to home is only $10 USD, no matter how many you buy. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Powered by Invision Community. A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. I have successfully located the Arrival Time feature on my tablet. Loading loading..loading,,,,,,,,,,,,,,,,, Keep receiving message that it will download later. Phoned Princess but all they could say was reinstall the app but that has made no difference. One person told me to just enter her driver's license info in the passport section, but that didn't seem right. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. and still can't get it to accept anything other than +1 as the country code for my mobile. Help. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. Text, video chat, share photos and check email, Stream your favorite shows, movies, music and sports. Purchase food, drinks, stuff even laundry tokens! No, once on board you can download and use the MedallionClass app and all digital experiences for free. You will be able to leave a comment after signing in, By The app cannot understand that the middle name is the second name that appears when the passport is scanned. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. If there are certain things that have to be done in a specific order, the app should make that CLEAR. Can't link the booking number on the iPhone app either. Since it is an app I don't use Chrome and it's buttons to print from. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. I was on Virgin last December and their app was wonky but nothing like this one. Can't enter in dates. Right now, it is hit and miss/for some, not others/very poorly developed. I hope the OP was able to work out his/her issues. If you. The technology allows for touchless services on board and more. Youll enjoy keyless entry with automatic door locks every time you enter your stateroom. 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